A perfect example of data that is beautiful, interactive, and informative.
It's a simple idea. Measure the air quality. Launch a gigantic balloon that's color indicates the quality (red=bad, green=good). Let tourists go for a ride.
The balloon displays two measurements of air quality using Airparif’s data. Firstly, the ambient air quality is indicated by the color of the balloon, using three projectors that are located upon the envelope’s equatorial plane, providing good night-time visibility. Secondly, air quality near major traffic junctions is indicated using a high-power rotating laser beam that sweeps the lower half of the envelope.
The environmentally friendly design is based on the Archimedes principle, and can lift up to 30 passengers (about 2.5 tones), without any noise or shaking, to an altitude of 150 meters above the city. Using an innovative lighting system it can be seen from more than 20 km.
CARMA (Carbon Monitoring for Action) uses a similar data visualization idea. In their case, color indicates the amount of CO2 generated by a power plant, power company, or region.
via: The Hot Strudel Flakes
Hierarchy. Strong, consistent visual hierarchy is key to a quality design.
Q : What is visual hierarchy? A : Important elements have the most emphasis. Least important elements have the least emphasis. So, a user's eye should move around the page from your most important content to your least important content.
Q : Ok...I still don't understand. How do you measure the emphasis of a single design element? A : There are a couple of design principles that we can use to create more or less emphasis.
Contrast
more contrast = more emphasis
less contrast = less emphasis
Size
larger = more emphasis
smaller = less emphasis
Positioning
more space = more emphasis
less space = er, clutter. There should always be some space.
Color
darker or brighter = more emphasis
lighter or duller = less emphasis
Q : How do you decide the order? What should people look at first on my website? A : Of course it varies from site to site, but here's a hierarchy that works for most:
Logo / Navigation / Feature
Section Headings / Small Features
Accompanying Text
Q : I'm a visual person. Can you just show me an example? What does a design with strong visual hierarchy look like? A : Here ya go. I added numbers to indicate where my eye went.
Clear Hierarchy
Both examples use contrast, size, positioning, and color effectively. The visual hierarchy guides your eye to the feature first and the sub-features second. Perfect!
Confusing Hierarchy
I didn't know where to look first with these examples. I numbered them, but doubt that the goal of the design was to look at the spinning globes first. I'm talking to you Freemap.com!
Q : Tell me again - why is this important? A : Having a clear visual hierarchy helps your users scan the page and quickly take in the content. Visual confusion leads to user confusion and frustration.
Q : But how do you measure the weight of an element? A : I like to do a squint test. Put the design on the screen/wall, squint your eyes so it's a little blurry. What do you look at first? Second? By squinting, you are not thinking about the content itself, but about what item has the most weight on the page.
The Feng-GUI heat map service is an automatic alternative to eye-tracking. Unlike eye-tracking or click-based heatmaps, Feng-GUI creates heatmaps based on an algorithm that predicts what a real human would be most likely to look at.
In May, Forum One's Web Executive Seminar entitled "Putting Online Audiences First, Again and Again" focused on the application of user-centric techniques to capture audiences' perspective throughout the lifecycle of a redesign. One of the speakers, Kira Marchenese, gave an enlighting presentation on various approaches to usability testing.
Here is a short, sweet, and to the point post from Ryan at Signal vs. Noise on thinking about the architecture of your site in terms of paths instead of hierarchies. What he's saying makes sense. Often, it's easy to get caught up in the overall structure of the site: Where do the publications live? Should the blog be part of news? Should contacts be in the about section, or on its own?
A way to enhance the architecture of the site is to think in terms of paths, Ryan says. How are your users going to get from point A to point B? It's more than where the publications live. How are your users finding the publications? Where are they starting - the home page, an internal page found via search? It's beneficial to understand all the potential paths a user might take to get to your content. Prioritizing these paths will help you think about the most important content. So, when you're in the analysis phase, don't throw out those scenarios. They'll come in handy when you want to develop some paths.
One thing to note is that we shouldn't abandon hierarchies, obviously. It'd be a hard sell to convince the client or site owner that you'll only investigate paths and not hierarchy. A reader of the post made the following comment, "I would have to say though that convincing a site owner to only go down the ‘path’ route would simply give them the impression we were looking for shortcuts. So i think combining both elements of site planning/organisation is advisable."
On Thursday, May 8th at the Press Club in downtown D.C., a handful of organizations will discuss how they approached user-centered design tactics during their redesign efforts.
Hosted by Forum One, the distinguished panel includes:
GOAL OF SITE - Recruit users : They use the word "we" EVERYWHERE (The "w" in the logo is an "m" upside down. How clever!) They want you to be part of that "we". The woman in the video, Joylette, encourages you to join today. There a big form for you to type your email behind her head. The first navigation item is "why join we"
- Encourage users to take action : The second most prominent word/phrase is "take action" - Educate users : Once you dig in, you can find sub-pages with background on solutions.
KEY AUDIENCES - Young adults : The first person we see is a young woman (Joylette). The design feels young and contemporary - color choice (fresh, light), font choice (sans-serif, rounded, DIN?). - Tech savvy people : They specifically call out bloggers in the navigation item --> "press & bloggers" - Media : Again, the "press & bloggers" page is in the nav and it's a very robust page at that. They are seeking credibility and are providing press with the tools and resources to write about their campaign.
SUCCESSES - Personal ask : The four main sub-pages have a video of a person explaining the section and how it applies to me, the user. It conversational. It's personal. They're real people. They're talking to me. All that makes be more interested.
- Positive language : No scare tactics here. We hear about the climate crisis everyday and how we're going to die any minute because of it. Well, that's an exaggeration, but it's refreshing to talk about solutions and progress for a change. One navigation items even reads "we are succeeding". - Inclusive language : Like I said earlier, "we" is everywhere. - Succinct messaging : Content is broken up into small, digestible pieces. - Lovely execution : I know it's hard to get all the pieces to fit together nicely when building a site. The information architecture is clear. The design isn't broken. Nice work.
OPPORTUNITIES - Add secondary navigation to sub-pages : Users don't get a sense of the depth of the site because there is no secondary navigation on sub-pages. Every sub-page has the same right column. Not only is that kind of boring and I stop looking at it, but you could put some secondary navigation over there and I can move from one secondary section to another more easily. I'm using my back button more than I'd like to.
- Improve home page feature navigation : There are five features and only one way to move through them. It's mildly annoying. I'd like to move forward AND BACK. Or have some sort of indicator that tells me where I am in the sequence (1 of 5). - Show participation in campaign : Another way to build credibility is to show how many people are currently involved in this campaign. - Create clearer Take Action icons : I was immediately turned off when I saw an image of people picketing next to the "Advocate for Change" link. All of the illustrations on the Take Action page are a little complex (Too many people. What's going on?) and don't provide much additional information, which makes me wonder if they should be there at all. If icons are used they should be extremely simple and iconic (duh).
Almost seven years after its release, it's rather amazing that developers still need to support IE6. According to w3schools, IE6 currently accounts for roughly 30% of web traffic, so support it we must -- at least for now.
The limitations of IE6 are well known, but one of the more irritating of its failures is the lack of support for PNG transparency. Of course, it does support GIF transparency... but GIFs don't support alpha transparency, only giving you completely transparent or completely opaque states for any given pixel. Hence those ugly halo effects around poorly created GIFs or when a transparent GIF is moved onto a different background color than it was originally matted for. PNGs give you alpha transparency, allowing smooth edges and variations in transparency, opening up far greater design options.
Fortunately there is a way to overcome most aspects of this limitation of IE6, allowing the use of PNGs. Better yet, it requires no changes to your HTML and involves adding only a single line to your CSS. The version I currently use was created by twinhelix.com and can be downloaded here. Alternately, there is also a jquery version that appears to work in much the same manner.
Below is an example from a site we recently worked on. The design called for a 3D bar graph to float on top of an auto-rotating slideshow. On the left, you can see what the bar graph image looks like in IE6 without the PNG fix. On the right is how it looks in modern browers... as well as how it looks in IE6 once the fix is in place. To see how the PNG interacts with the slideshow, please see the live site at www.usip.org/building/.
The fix does not create full PNG support, so it's not perfect. Most notably, transparent PNGs can be used as background images, but they cannot be tiled (i.e., repeat-x or repeat-y). In other cases you may need to specify a height or width other than 'auto' to get a particular image to display correctly. However, for the most part it works beautifully and allows the use of far more elegant design solutions in IE6 at very little cost.
For years, businesses have been using a number of techniques in their stores and online to influence their customers and encourage them to respond to their products and services. I’m sure most of you are familiar with the grocery store example. The bread, milk, and eggs are in the back of the store to force the customer to walk past the Little Debbie cakes on their way to pick up the necessities. That's persuasive design or marketing.
In the field of web design for non-profit organizations, purchasing a tangible object isn't always the goal. However, there are a number of cases where action is required. Examples include: donating to support a cause, subscribing to an organization’s RSS feed, or spreading the word about a specific initiative. How are users persuaded to take action? Placing Donate or Join Now buttons on your site isn't enough. This is where persuasive architecture comes into play.
Persuasive architecture goes a step beyond trying to produce a usable and intuitive information architecture. Information architecture is about effectively structuring a site in order to help users find the information they seek. This is accomplished through a number of strategies: categorization, labeling, designing page layouts, grouping, etc. Good information architecture will make it easy for the users to find what they’re looking for, but the experience shouldn’t stop there. Persuasive architecture will deliver a useful and intuitive interface, while putting an emphasis on informing, enticing, and persuading users into action.
Persuasive architecture in the non-profit arena is not dissimilar from persuasive architecture in the for-profit arena. While you might not be selling your users handbags or new shoes, what you could be selling is an idea. You want people to support your cause. You want people to join your organization so you can create a larger network of people who are collaborating with you. To successfully accomplish this on your site, you must persuade your users. You must persuade them to click again, to discover more, and ultimately to engage.
Enough talk. Let’s look at an example. A site that sports a nice persuasive architecture is the Nothing But Nets campaign.
Nothing But Nets is a grassroots campaign to save lives by preventing malaria, a leading killer of children in Africa. If you peruse through the Nothing But Nets site, you’ll notice that they’ve done a good job of communicating their cause in addition to encouraging action. They’ve done this through persuasive navigation, persuasive content, and persuasive design. What I like the most about this site is that the navigation forms a concise, active, and persuasive statement. They broke out of the "Who We Are ... What We Do" mold with a very compelling site structure: Malaria kills, Nets Save Lives, and It's Easy to Help.
Persuasive Navigation
Malaria Kills
Within this section, information is provided for those who may not even realize that Malaria is killing millions of people. The site provides compelling content that informs the user of Malaria and encourages them to understand that this is an issue that needs support.
Nets Save Lives
Providing the background information is the first step. But now, users might be thinking "This seems out of control. What can be done about this?" The site answers that question with the Nets Save Lives section. The section provides statistics on how bed nets save lives, and provides an overview of the process of getting the nets to Africa.
It's Easy to Help
At this point, you are hoping that the user is convinced. They understand what Malaria is and they realize the importance of supporting the efforts to put a stop to the deaths resulting from it. They also realize that buying bed nets is an easy way to stop Malaria infections. The next logical step is encouraging the user to support your cause by donating. The content supports this - everything from the title of the section to the number of ways to support.
Persuasive Content
Net-O-Meter
Users like to know that other people are invested and have taken action. The Net-o-Meter is a perfect way to say, “Look! Other people are helping too!”
Interactive Net Distribution Map
Users also like to see the results of contributions. This map is a great way to visually see the results of current donations. It will also keep people coming back to the site to check the progress of the campaign.
Compelling Video
I don't think that I have to be the one to tell you that online video is a great way to spruce up your persuasive content. The videos on the site really help bring the issues to the surface. Not only do they make the issues seem more real than they would by simply reading text, they engage the user with a more emotional approach.
It might not make sense for you to structure your site in the way Nothing But Nets did, but when you want your users to do something, take the time to think about how you are encouraging them to act. Think carefully about your content. Is it supporting and encouraging your users? If you want them to donate, are you explaining to them why donating is a good idea? Are you giving them enough information to encourage them to act? The technology to make the site and transactions usable isn't always enough. Just because they can find the information, doesn't mean they will act when you want them to. The architecture, design, and supporting content needs to help your users make the choices you want them to make.
Additional Information
I had the privilege to hear Shannon Raybold, campaign director for Nothing But Nets, talk about the process behind building the site I've talked about in this blog post. You can watch and listen to her presentation from Forum One's Web Executive Seminar on Global Health.
I’ve been hearing people misuse a common UCD term, saying User Testing when they mean Usability Testing. Semantics, you say? Not so.
The term User Testing would imply that the user is being tested, when in fact, it’s the prototype and its usability that is being tested. One of the first things explained to participants during usability testing is that the goal is to determine how usable the proposed solution is. Not how well the user has performed. Because it's the 'Usability' of the prototype that is being assessed, the correct term is 'Usability Testing'.
Conversely, the term User Research (a study often done at the earlier stages of a redesign) suggests that users are being researched: who they are, what information they seek, how they interact with the existing site. This takes on many forms – surveys, focus groups, contextual inquiries, interviews, stats analysis, etc. The focus is on the ‘User’, and thus the approach is called ‘User Research’ or ‘Audience Research’.
To summarize:
User Research – the focus is on the user and their needs
Usability Testing – the focus is on the usability of the solution or prototype
User Testing – is a misnomer
Search our blog for additional posts on usability testing.
(Thank you to MH and Todd Zazelenchuk for his UCD stencils)
In 2003, Jakob Nielsen reported that, on average, a usability redesign could increase desired metrics by 135% (based on a study of 42 site redesigns). Fast forward to 2008, Jakob reports in a similar study that gains have dropped to 83%. Why? Usability has become a standard online, making the possible impact smaller than 5 years ago. And it seems that usability budgets have not increased.
As someone working in the User Experience field, there's no doubt that there's been a surge in UX people and work in the last decade. Entire career paths have been dedicated to the practice of user-centered design: Information Architects, Interactive Designers, Usability Analysts, and many others. Non-profits and government agencies alike have taken the lead from their commercial peers and invested in audience research and usability improvements.
This is a vast improvement from earlier generations websites. Ten to fifteen years ago, websites were growing organically and usability was hardly a factor in design. Today, usability has become part of our standard rhetoric.
Looking forward to what the next decade brings in the UX field.
The Culprit
Fly-out menu: a navigational solution.
When a user puts their mouse over a navigation item, a menu automatically appears or "flies out". Items in that menu are clickable. Often used with intentions of de-cluttering the space and enhancing the user experience.
Search engines may not be able to index your site (if fly-out is working with Javascript)
Not accessible to international users (who might need to look up words in a dictionary) or users with motor skills impairments (who have difficulty catching things that move).
Hides navigation in a menu. Users must go to fly-out navigation to get from one sub-section to another, even if they're in the same section.
Covers important content on the page
The Evidence UIE did some usability testing on sites with fly-out menus and found the following:
Users decide what they're going to click on, before the move their mouse.
"In our studies, we observed that once users realized there was more information available to them, they stopped and re-evaluated the screen. Users seemed disoriented by this disruption in activity and they lost confidence that they were clicking in the right places. The users now questioned a choice that seemed to be a good one earlier."
"...fly out implementations required our users to use awkward movements to make simple choices."
"Users became frustrated because they couldn't see the content in advance of choosing a category and some had problems with the menus going away when they used natural movements. Users expended so much effort to select a menu choice that they often missed stories that might otherwise have attracted their attention."
Questions to ask yourself before you act
How will my audience respond? Do they have the mouse control? Will they be annoyed?
Do I want a fly-out nav because 'it looks cool'? Is it a personal preference?
Are my sub-section titles long (over 15 characters) or will they grow in the future?
What happens when users increase or decrease text size?
How does this work with my CMS? Can I add sub-sections easily to the fly-out nav?
How will I handle sub-page navigation? Will the user have to go to fly-out menu to navigate between sub-sections?
Best Practices - if you're going to do it
Make the selection area wider that it appears so that it doesn't disappear if you are moving the mouse just a couple of pixels outside of the menu
Make it clear that it is a menu, for example by adding a down-pointing triangle next to the label. Crate and Barrel does a nice job of this. Note that all items in the fly-out menus are actions.
Work without Javascript
Use a delay before hiding the fly-out menu again, e.g. 250ms
Only use horizontal menus with vertical fly-out menus. The vertical area in which the mouse-pointer needs to be move is too small, i.e. typically 12-14px, and causes the menu to be hidden unwantedly.
I'm specifically looking at the Poetry Tool. You can get to it from the global navigation or from a feature on the home page.
Clear Action Points
Intuitive Filter Options
Start with the obvious
If you know who you like already
For presentations
For research and further learning
For teachers and parents
Visual Progression
The size of the box is reduced as you drill down. Since the fourth box can't get much smaller, there's a slight color difference. See that?
Opportunities to Continue Exploring
Once I select a poem, I can not only read the poem, but also see the poet's picture, learn more about the poet, and view other poems by that poet.
Things I would do differently
Make each green box clickable. Right now you have to click on the text within the box. Simply clicking in the green space does nothing.
Provide a word count for each poem. I was looking for a short poem to write in a birthday card. It's hard to tell how long the poem is before you click and are taken away.
Auto-fill the Poetry Tool drop downs (see right column) once you get to the poem detail page. Clicking the back button is easier than selecting items in the form again. But if they were auto-filled, I could navigate easily from the detail page.
Widgets! The Poetry Tool would be a very cool thing to add to a blog, Facebook page, Mac Dashboard, etc.
Using basic CSS there are various ways to replace text with images, but most of these methods have drawbacks. These drawbacks become even more apparent when you are using image replacement in links (such as in navigation items). A primary reason for using image replacement is to aid in accessibility, but many of the common ways to replace text have accessibility issues. In an effort to choose one of these methods as our company's standard, I evaluated the most common image replacement techniques while creating a site's primary navigation. I thought it might be informative to show the process involved in choosing the option I believe to have the least serious drawbacks.
This may get a little complicated, so I'll first start with some simple examples of image replacement.
Replacement Method #1
Let's start with this code:
<h1><span>About Us</span></h1>
When this header is rendered, what we'd like to see happen is the text 'About Us' disappear and be replaced with a nice image we've made. The easiest way to do this would be to apply a background image to the h1 tag and set the span tag to not display.
Unfortunately, setting display to 'none' causes most screen-readers to ignore the text, so nothing gets read at all. In addition, if the user turns off images in their browser but leaves CSS on (a common thing to do on slow connections or handheld devices), the header effectively ceases to exist.
Replacement Method #2
Using the same HTML, this rather serious drawback can be overcome by modifying the CSS a bit.
Now the span is set to display block, but is effectively hidden from visual browsers by setting the height to '0' and making sure the overflow is hidden. The background image still shows clearly though and in screen-readers, the text will still be read. Unfortunately, the header still ceases to exist for all intents and purposes if images are disabled but CSS left enabled.
Replacement Method #3
Yet another method removes the need for the span scaffolding altogether, leaving our HTML happily simple and semantic.
Here the background image is still applied to the h1 tag as before, but the text is cleverly removed from view in visual browsers by indenting the text negatively a ridiculous amount. In visual browsers the image display normally but the text is moved far off the screen (probably about 10 feet or so to your left), effectively hiding it. However, screen-readers will still read the text normally. Unfortunately this method, while simple and elegant, still suffers the same drawback as the previous method -- it renders the header tag useless if images are disabled while CSS is still being used. The negative text-indentation trick also has another drawback when links are being used, but I'll get to that later.
Replacement Method #4
The final method of image replacement suffers none of the drawbacks seen in these previous methods. Images display normally in visual browsers with the text hidden, screen-readers read the text normally and the header still renders if images are disabled (whether CSS is used or not). We start with this rather counter-intuitive HTML.
<h1><span></span>About Us</h1>
We're back to using a span tag, but in this HTML, the text is actually outside of it. Our CSS gets a little trickier.
What's going on here is the h1 and the span contained within are both being set to the same height and width. The relative and absolute positioning of the tags allows us to place (in layer terms) the span on top of the h1. Effectively, the text within the h1 is hidden behind the background image of the span. The text will be read normally by screen-readers and turning off images will simply reveal the text underneath. The only drawback to this option is that the width of the text underneath has to be equal to or less than the width of the image replacing it. Otherwise, parts of the text will hang out from underneath the image like feet sticking out from a blanket that's too short. However, in most cases this will not be a problem and in those cases where it is, the size of the text could be manipulated through CSS. If a user bumps their text size from within their browser too high, this will obviously start to become more worrisome -- but this seems to be the least offensive of the drawbacks from all of these methods.
Now lets see what happens when we start to use these techniques within a site's primary navigation where our images need to be anchors. Below is what we're trying to create should look like. Four navigation buttons with dark blue roll-over states.
To achieve this goal, we'll need to create four images. We could make eight (an on and off state for each of the four menu items), but rather than be forced to preload images let's just put the on and off state right into the same image. So here's what the image for the first nav item would look like.
But which replacement method to use? When originally building and testing this navigation, I rejected Method #1 straight-away since it offers no real accessibility benefits. So I started with Method #2. It worked fairly well, but I was unhappy with having to use span tags and the fact that the site becomes unusable if images are disabled (with CSS enabled). Further research led to me to Method #3, which seemed like a big winner. Clean HTML with no span tags and a nifty negative indentation trick -- what's not to love? Sure, it still has that problem with the navigation becoming unusable when images are disabled, but so did the first two methods.
I was content to leave the navigation like this until I started testing it in Firefox. Many browsers (like Firefox) outline links when you click on them or use other methods of link selection (like using Tab in keyboard navigation). What I expected was something that looked like this:
When tabbing over to or clicking on the 'Mission' button, it gets a subtle dashed outline. What I found though using Method #3 was something like this:
In most browsers, the highlighted outline stretched all the way from the nav button to the edge of the browser window (and, in theory, 9000 or so pixels more to the left). This really wasn't acceptable. The problem didn't show up in IE, but who really uses that anyway?
Further research led me to Method #4, which I started playing around with in an attempt to get it to work with anchors. Following the example from above, the HTML for the complete navigation would look something like what I have below. The text and span tags go within our primary tag (here, a list item). The anchors go around both the text and span.
The CSS gets a bit complicated, but I've included the important parts below (for the sake of brevity, I've only included the CSS for the first nav item).
Like in our previous example, what's happening is the text and the span are being set to the same height and width, and the background-image of the span is being placed on top of the text, effectively hiding it from view like two stacked notecards.
The anchor tag is being applied to both of them and a hover state repositions the background image of the span to show the dark blue "active" state when moused over. As long as the text underneath isn't too long or sized too large, in most cases this should work fine. Further, the links still work when you disable images whether CSS is enabled (as shown below) or not.
Currently this seems to be the most accessible way to do image replacement. At least until things like the CSS3 content property (which replaces the contents of an element with something else) are supported in the majority of browsers. Since this seems unlikely in the near future, we'll likely be relying on tricky work-arounds and clever hacks for quite some time.
Below you can see the fully functioning navigation. You can turn off images and CSS in your browser and see how it looks for yourself. If you so desire, a quick peek at the source code of this page should reveal all the HTML and CSS involved. If you see a problem with this method or know of a more elegant solution, please leave a comment.
Photosynth has to be seen to be understood. The idea behind it, as shown in this TED video, is the ability to view, zoom, and navigate digital images in multi dimensions.
The entire 7+ minutes is worth watching, though the most compelling example is of the reconstruction of Notre Dame done entirely by scraping Flickr images that have been related spatially (begins at 03:50 in video).
TED does it again. And in case you're one of the 3,000 people who has been turned away from the $6k membership after maxing out on available 'seats' (both physical and via simulcast), you can bid on 1 remaining ticket to the Feb/Mar '08 conference in Monterey through ebay. Current bid: $20k
The User Experience & Design Blog covers issues that affect the web user's experience, which include information architecture, usability, accessibility, web development and latest trends. It is authored by the User Experience & Design Team at Forum One Communications, a web strategy/technology firm in the Washington DC area.
James Dowsett about Primary Navigation Image Replacement Tue, 03.06.2008 05:13 Hi,
Regarding Method #3: You can
get rid of the long dashed
focus border that shows in
Firefox by adding 'overflow:
[...]
Dave Yuknat about It's Called Usability Testing, not User Testing Mon, 31.03.2008 09:38 Ditto what Anna said.
Each time a Project Mgr or a
biz owner asks me, "when are
we doing user testing"? They
are [...]
Anna Marshall about It's Called Usability Testing, not User Testing Thu, 27.03.2008 16:35 Your points on the idea that
you're testing a site, not the
user, are well taken. But I
think "user testing" can be
[...]
Michael Julson about Scaled Visio Wireframe Templates & Stencils Thu, 27.03.2008 13:18 Thanks for the great stencil.
Could I talk you into applying
a license to the stencil like
from Creative Commons or [...]
Matt Humphrey about Fly-out Menus are Evil Tue, 25.03.2008 22:08 Dave, you actually raise a
good point that I think gets
overlooked very often.
Laptop/touch pad users tend to
get [...]
Matt Humphrey about It's Called Usability Testing, not User Testing Tue, 25.03.2008 14:58 To add to the semantic
mix-ups, there's also User
Acceptance Testing (UAT) which
usually consists of testing
the site or [...]
Comments
Sat, 21.06.2008 14:10
very nice
Tue, 03.06.2008 05:13
Hi, Regarding Method #3: You can get rid of the long dashed focus border that shows in Firefox by adding 'overflow: [...]
Tue, 29.04.2008 17:45
Thank you for the assistance. It worked perfectly.
Mon, 31.03.2008 09:38
Ditto what Anna said. Each time a Project Mgr or a biz owner asks me, "when are we doing user testing"? They are [...]
Thu, 27.03.2008 16:35
Your points on the idea that you're testing a site, not the user, are well taken. But I think "user testing" can be [...]
Thu, 27.03.2008 13:18
Thanks for the great stencil. Could I talk you into applying a license to the stencil like from Creative Commons or [...]
Tue, 25.03.2008 22:08
Dave, you actually raise a good point that I think gets overlooked very often. Laptop/touch pad users tend to get [...]
Tue, 25.03.2008 14:58
To add to the semantic mix-ups, there's also User Acceptance Testing (UAT) which usually consists of testing the site or [...]